Refund policy

Return & Refund Policy

Thank you for shopping at Nexova Hub. We want to ensure a fair and transparent shopping experience for everyone. Please read our return and refund guidelines carefully before placing an order.

1. Conditions for Return

We accept return requests ONLY under the following circumstances:

  • Damaged Product: The item received is physically damaged or broken.

  • Wrong Item Delivered: The item received does not match the product, size, or variant you ordered.

⚠️ Note: We do not accept returns or exchange requests based on personal preferences, mind changes, or minor colour variations due to screen lighting.

2. Mandatory Unboxing Video Requirement (360-Degree)

To prevent fraudulent claims and to successfully process any return or refund, a 360-degree unboxing video is strictly mandatory.

Your return request will be rejected if you do not fulfil the following video guidelines:

  • The video must clearly show the package from all sides (360-degree view) before you start opening it.

  • The shipping label with the tracking details and your name must be clearly visible in the video.

  • The video must be continuous, uncut, and unedited from the start of the unboxing until the damage or wrong item is clearly demonstrated.

  • Videos taken after opening the package or opening it halfway will not be accepted.

3. Return Process

  • You must notify us of any damage or wrong item within 48 hours of receiving the package.

  • Send your return request along with the mandatory unboxing video and proof of purchase to our support channels listed below.

  • Once our team inspects and approves your video claim, we will initiate the return/replacement process.

4. Refunds

  • Once approved, a replacement for the same product will be shipped to you.

  • If the item is out of stock, a full refund will be initiated to your original payment method (or bank account for COD orders).

  • Refunds generally take 5-7 business days to reflect in your account.

5. Contact Us for Claims

To submit your return request and unboxing video, contact us at:

  • Email: customersupport@nexovahub.co.in

  • WhatsApp/Phone: +91 9072 131 132